Mohammad Daoud

Kittery, ME

• Became the department’s Linux SME: trained 15+ engineers on Linux, virtual machines, and the command line, and authored the reference guide that was adopted as SOP.
• Diagnosed and resolved faults in control and instrumentation systems for submarine nuclear propulsion plants, using the Linux CLI and multiple VMs to reproduce failures and isolate root cause.
• Root-caused faults across analog/digital systems, sensors, and embedded electronics by tracing signals through schematics and PCB-level designs, then validated fixes for signal integrity, noise, and reliability.
• Collaborated cross-functionally on upgrades that improved subsystem performance and fault tolerance.

Fort Dix, NJ · TS/SCI Clearance

• Administered and supported virtual machine environments giving 75+ users secure remote access to email and applications normally restricted to military computers, and trained users on how the VMs work.
• Served as sole IT support for a 100+ person unit on drill weekends, independently keeping everyone online and resolving hardware, software, network, and account issues in real time.
• Supervised technical teams to keep secure voice, data, and communication networks performing reliably.
• Frequently stepped in for the Commander to lead 100+ person unit, ensuring tasks were completed and personnel stayed aligned.

Freehold, NJ

• Diagnosed and resolved software, hardware, and connectivity issues across the full Apple product line, helping around 40 customers a day.
• Authored a troubleshooting guide for legacy devices that became SOP across multiple stores in the region.
• Consistently recognized for keeping appointment times low while maintaining strong customer reviews, without cutting short important interactions.
• Translated complex technical issues into clear explanations for non-technical customers and documented support interactions for follow-up.

New Brunswick, NJ

• GPA: 3.20/4.0 · Minor in Computer Science and Military Science